Andrew from the Library

During, but not necessarily because of, the pandemic, I stopped providing freelance tech support and consulting.   Reasons to remain personal. And since 2017, I have not been available through the Victor Farmington Library (cuz I needed dental).

Today I met with Bianca from Legacy at the Fairways Assisted Living and Greta from the Library and we put into motion plans to utilize a grant given to the Victor Farmington Library for providing tech help to the elderly.  I will be available alternating Saturdays at the Legacy and conversely at the Library from 9am-1pm starting in December and regularly in 2022.

I will be available by appointment only at both.  The grant is limited and I have a spouse whose company I enjoy so if no one signs up, I’m not showing up.   I charge the Library by the hour so once the grant money is spent, we will see if there is enough demand to get a new grant or figure out some other way to pay me.  Legacy will historically not pay me out of its corporate coffers.

To make an appointment at the Legacy you have to be a resident.   To make an appointment at the VFL you have to call 585-924-2637.  No library card needed, no residency or age limit check.  Mask required.

I know my way around Windows, Android, Chromebooks, and Kindle.  I am proficient at iPhones, iPads, various printers, Google Homes, and Alexis. I have never owned a Mac, which means I’m going to take a little longer to suss it out.  My Google Fu is strong.  Linux?  seriously go home and do it yourself.   All Apple hardware problems should be taken to your nearest licensed Apple expert, which I am not.

Most importantly I am patient, experienced, and calm.  No question too small.  I can walk you through email, social media, bluetooth and Office.  I am not your therapist or your buddy.

So once again, I will be know in the halls of the Legacy as “Andrew from the Library”.  I have been called worse.

Dim Screen

Over the last couple of weeks my laptop screen has been dim, hard to see.  Maybe because I was growing old…..

Or maybe I needed to restart the graphics driver:

Windows key + Ctrl + Shift + B

Worked like a charm.

Amazing Spider-man of Steam not starting

Update 12.8.18:   Installed this game for nostalgia’s sake on a Windows 10 laptop.  Same issue, Same fix.

Originally published 2.22.15:

I purchased the Amazing Spider-Man in a Steam flash sale. The next weekend when I attempted to launch it, the game told me I didn’t have enough memory.  The solution:  – go into Steam/steamapps/common/The Amazing Spider-Man and delete the VideoDetection.dll file.   The game runs fine after that.  Not a bad game, the music is very New Marvel and gets on my nerves.

Firefox: “A web page is slowing your browser”

(Like many of my technology postings, this is really here for my own notes on problems I run into, the solutions I try and what works when. They are updated as I learn.)

To disable multi-process Firefox, do the following

Type about:config in the browser’s address bar.

Confirm that you will be careful.

Search for browser.tabs.remote.autostart.

Double-click on the preference. It should change from true to false. Restart the browser.

Firefox not keeping settings – solved

(Like many of my technology postings, this is really here for my own notes on problems I run into, the solutions I try and what works when. They are updated as I learn.)

EDIT:  5.25.18:  Yeah, it was CASSIE all along.

EDIT 6.27.17:   This solution does not work.  Onward…

 

Once upon a time, at my job we were encouraged to use a program called Update Freezer for the public use computers.  The program was simple enough, install it and turn it on and you could disable the updates for all the major programs (Adobe, Chrome, Firefox, Apple, Windows) .  It worked well enough but honestly I didn’t find it any quicker or easier than manually updating the computers.

As Windows 10 came along, we abandoned Update Freezer but not entirely it seems.  Enough of the remnants of the program remained to cause future updating problems.

The biggest problem was Firefox.  Every time a patron tried to open Firefox, they were asked if they want to import settings from another browser.  The Search Engine, Home page and History rules would never stay.  Now re-installing Update Freezer, enabling all the updates and uninstalling Update Freezer, sometimes more than once, fixed everything else. Firefox would not play nice.  I tried uninstalling Firefox with Revo Uninstaller and re-installing it but the same problems occured.

Turns out there is a Javascript in the Firefox installation that needed to be gotten rid of.  One would think that a Revo Uninstallation would take care of that.  So after re-installing, click on the menu icon and then Help.  In the first section, click Open Folder.  Find any Javascripts with the words perfs in it.  Delete them.  Restart Firefox.  Firefox will rebuild that perfs script and you can customize away.

Mac and iPhone “connection is not secure”

(Like many of my technology postings, this is really here for my own notes on problems I run into, the solutions I try and what works when. They are updated as I learn.)

  • Open the Keychain Access app.
  • Select "System Roots" keychain.
  • Search for the issuing certificate authority.
  • View the certificate details (double click, expand the "Trust" area of the view window).
  • In my case, the trust rule was: "When using this certificate, ".
  • I changed it to "Always Trust", closed Keychain Access (after entering my admin password) and the page loaded.
  • Not wanting to leave it in a less secure mode, I used Keychain Access again and switched it back to "Use System Defaults".
  • Problem solved, no relaxation of security parameters.

ipad disabled Error xE800015

(Like many of my technology postings, this is really here for my own notes on problems I run into, the solutions I try and what works when. They are updated as I learn.)

Not through the fault of too many bad passcodes, just started like this after update and reboot.

Turned off ipad (all the way)

Held down Home button while plugging ipad into computer.  Released Home button when “Itunes” icon showed.

Itunes asked to restore. Said yes.

 

Windows Error 0x80240081 (Not Solved)

(Like many of my technology postings, this is really here for my own notes on problems I run into, the solutions I try and what works when. They are updated as I learn.)

10.18.17  Again an error during updates. 

Tried a SFC /SCANNOW to troubleshoot missing or corrupted system files on Windows .

a. Press Windows + X key and click Command Prompt (Admin).

b. Type the command: sfc /scannow and press Enter.

c. Restart the computer and check.

Didn’t work.